Policies and Small Print

Let’s start with what matters.

Working with and. is not like signing up for a course or ticking a box on a form. It is a partnership. You bring your honesty, your questions and your willingness to look at things clearly. We bring our experience, presence, compassion and straight talking.

 This guide is here so you always know how things work, what to expect and how we hold the space with you. There is no small print. No hidden catches. No mystery rules. Just clarity and respect so the work can actually work.

1. Your Time Matters

We treat your time like something valuable because it is. When you are in a session, you have our full attention and intention. Sessions begin when planned and end when planned. If you arrive late, we still finish at the agreed time.

 This keeps the space clear. It keeps the work clean. It keeps everything fair.

2. The 48 Hour Rhythm

If you need to move or cancel a session, we ask for 48 hour’s notice. Anything inside 48 hours counts as a used session. This is not punishment. This is simply the reality that your time has been held, prepared for and cannot be given to someone else last minute.

 Real emergencies are a different story. Life can hit sideways. If something significant happens, tell us and we will use judgement, not rigidity.

3. How We Coach

We coach with clarity, kindness, honesty and depth. You will not get fluff, vague advice or a motivational speech. You will get real conversations, real skills, real tools and the real you reflected back with care and accuracy.

 You show up as you. We show up ready to work.

4. How You Show Up

You do not need to be perfect. You do not need to be prepared with all the answers. You simply need to be present, open and willing to engage. Some days you will feel strong. Some days you will feel tangled. All of it is welcome.

 What matters is that you lean in.

5. Payment and Packages

Payment is made before work begins. This protects the container and ensures we both start from a place of clarity. Some clients pay monthly in advance, others choose a full package up front, and corporate work depends on the scope.

 Whatever the structure, we keep it clear and simple so we can focus on the work, not the admin.

6. When We Travel to You

If your work with us involves travel, we travel in a way that keeps us functional, rested and ready to deliver high quality coaching or leadership work. Flights over two hours will be Premium Economy or Business Class. Accommodation must be clean and quiet.

 Expenses are either included in a retainer or agreed and paid in advance. No surprises. No guesswork.

7. Confidentiality

What you say in your sessions stays in your sessions. The only exception is if there is risk of harm or we are legally required to act. Trust is a core part of this relationship and we take it seriously.

8. Honest Conversations

Coaching is not always comfortable, but it is always purposeful. We will tell you the truth with kindness. We will reflect what we see. We will ask questions you may not have asked yourself yet.

 And we will walk with you through all of it.

9. Boundaries Keep the Work Strong

We are warm, fun, human and caring, but we are not casual. Boundaries protect the quality of the work. They protect you. They protect us. And they keep the relationship healthy.

 This includes time boundaries, payment boundaries, communication boundaries and behavioural boundaries.

10. Expect Progress, Not Perfection

Leadership, clarity and personal growth are not linear. You will have breakthroughs, challenges, questions and new understandings. We do not expect you to get everything right. We expect you to stay engaged.

 Progress is made by showing up, not by being flawless.

11. We Are Not Therapists

We work deeply with mindset, behaviour and decision making, but we are not medical professionals or crisis responders. If you ever need support beyond coaching, we will guide you towards the right kind of help.

12. How Coaching Ends

Sometimes coaching ends because the work is complete. Sometimes it ends because priorities shift. Sometimes it ends because people level up.

 Whatever the reason, we aim for a clean and respectful ending so the relationship stays healthy and grounded.

13. What You Can Count On From Us

You will be met with presence, kindness, clarity, honesty and professionalism. You will never be judged, rushed or pushed into anything. You will be supported, stretched and seen.

 We do this work because we believe in people. And we believe in you.

14. What We Ask of You

Be open. Be honest. Be curious. Be willing.

That is all.

15. And Finally

 This is not a transaction. This is a partnership. We take your growth seriously. We take your time seriously. And we take the work seriously.

We just do not take ourselves too seriously.

Welcome to and.

Let’s get to work.

and. TERMS AND CONDITIONS

 Working with and. means stepping into a space that is honest, supportive and built on real connection.

We work with real people, real stories and real change, not the scripted, polished, pretend version of leadership that falls apart the moment life gets messy.

 We know these Terms are not the most exciting thing you will ever read. They are not meant to be. They are here to protect the time, energy and intention we both bring to this work. They keep things clear, fair and grounded so we can focus on what actually matters: your growth, your clarity and your leadership.

 Once you have read through this introduction, you will find the official legal structure. Think of it as the scaffolding that holds the whole experience steady. Nothing hidden. Nothing confusing. Just a strong, simple agreement that lets us work together with confidence, respect and a bit of humour when needed.

1.      Introduction

The human bit before the legal bit. We begin here because relationships matter, not paperwork. This introduction tells you who we are, how we work and why these Terms exist. Think of it as the welcome mat before the structure underneath it. We are human first, professionals second and absolutely clear third.

Working with and. is a partnership built on clarity, presence and real human connection. Our work is grounded in intention. These Terms and Conditions exist to protect the space we create with you and to ensure that every client receives the same standard of responsibility, fairness and respect.

This Agreement is written in plain English so you always know where you stand. It combines the legal structure required for a professional relationship with the human tone that reflects who we are.

By purchasing, enrolling in or participating in any and. service or product, you agree to be bound by these Terms and Conditions.

2.     Governing Law and Jurisdiction

No surprises. No grey areas. Just clarity. We coach across the world, but our legal home is Scotland. This section simply explains which laws guide this agreement so nothing is left open to interpretation or “creative remembering” later on.

2.1 This Agreement is governed by and interpreted in accordance with the laws of Scotland.

2.2 The Scottish courts have exclusive jurisdiction over any dispute arising from or connected to this Agreement.

2.3 Where clients are based elsewhere in the UK or internationally, these Terms remain enforceable under Scots Law unless otherwise agreed in writing.

3.    Services Covered

What you’re buying and what we’re committing to. and. offers a range of coaching, leadership and development experiences. This section outlines the scope of what sits under this agreement so you always know what applies to you, whether you are joining a programme, booking a workshop or diving into one to one coaching.

3.1 These Terms apply to all services and products provided by and., including but not limited to:

(a) One to one coaching

(b) Executive and leadership coaching

(c) Group coaching

(d) Corporate and team coaching

(e) Workshops, masterclasses and intensives

(f) FireStarter

(g) Survive or Thrive

(h) Leadership or Leadershit programmes

(i) Coach to Coach

(j) Speaking, consultancy and advisory work

(k) Retreats, Global Gatherings and in person sessions

(l) Digital products and online courses

(m) The and. daily coaching app (subscription based)

3.2 Additional service specific terms may be provided for certain programmes or offerings. These form part of this Agreement.

4.    Working Together

How we show up and how we expect you to show up too. Coaching works when we both bring presence, honesty and preparation. This section tells you how we organise sessions, how communication flows and what the working environment looks like.

4.1 Coaching sessions and meetings are held via Zoom unless another format is agreed in writing.

4.2 Access details or links will be provided prior to the session.

4.3 and. does not work to standard nine to five patterns. Our schedule is intentionally designed to support clarity, depth and presence.

4.4 We expect clients to be ready at the agreed time to ensure full use of the session.

5.    Session Times

We protect your time so the work can actually work. A session is a moment set aside for you. We treat it with intention and respect, and we expect the same from you. This section explains why start and end times matter and how structure supports clarity.

5.1 Sessions begin at the scheduled start time and end at the scheduled end time.

5.2 If the Client arrives late, the session will still end at the agreed time. Sessions are not extended or rolled over.

5.3 This structure protects the quality and rhythm of the work for all clients.

6.    Cancellations, Rescheduling and No Shows.

Clarity over chaos. Respect over rearranging. Life happens, but patterns also happen. This section makes sure we handle both with fairness and honesty. You will see straightforward rules, with space for humanity where it is genuinely warranted.

6.1 The Client may cancel or reschedule a session with a minimum of 48 hours notice.

6.2 Sessions cancelled within 48 hours or not attended by the Client are considered completed in full.

6.3 This is not punitive. It reflects the fact that time is intentionally allocated, prepared for and cannot be reassigned at short notice.

6.4 If a significant and unavoidable circumstance arises, the Client should inform and. as soon as possible. and. will act with fairness and judgement.

6.5 If and. is responsible for an error or non attendance, the session will be rescheduled at no cost to the Client and with no loss of value.

7.     Payments

Money conversations done clearly, cleanly and upfront. Payment is part of the package. This section spells out how fees work, when they’re due and why we work this way. No awkwardness. No guessing. No stress.

7.1 All coaching retainers are paid monthly in advance unless stated otherwise in writing.

7.2 Programmes, workshops, speaking engagements, corporate services, retreats and all other one off or project based services must be paid prior to commencement.

7.3 Depending on the scope of work, payments may be structured as:

(a) 100 percent upfront, or

(b) 50 percent upfront and 50 percent prior to delivery, or

(c) monthly in advance for retained services only

7.4 Payment terms will be agreed within the scope of work and will apply before any work begins.

7.5 Clients who choose to pay a full coaching package in advance receive a 10 percent saving.

7.6 No refunds are offered once services have commenced, as time and space are allocated immediately.

7.7 If payment is late or missed, the reserved session time may still count as coaching time once payment is received.

7.8 A statutory cooling off period does not apply once services begin, due to the personal and immediate nature of the work.

8.    Travel, Accommodation and Expenses

If we travel to you, we travel well enough to do our job well. This section explains what happens when work involves travel. Simple, direct, fair. No unexpected bills and no assumptions. Everything is agreed intentionally.

8.1 Where travel is required for delivery of services, the Client is responsible for covering all associated costs.

8.2 Flights over two hours will be booked in Premium Economy or Business Class to ensure readiness for work.

8.3 Accommodation must be clean, quiet and suitable for professional work.

8.4 Transfers, taxis, mileage, tolls and other reasonable travel costs are payable by the Client.

8.5 Food and daily expenses may be invoiced at actual cost or at an agreed daily rate.

8.6 If travel forms part of a retained scope of work, it may be included within the monthly retainer.

8.7 All out of scope travel or unexpected costs must be approved in advance before invoicing. No expenses will be added without prior agreement.

9.    Client Responsibilities

Your part in making this relationship work. We bring our presence, clarity, skill and experience. You bring your honesty, effort, mindset and ownership. This section outlines what that looks like in practice, in a way that is human, respectful and very much and.

This section outlines the Client’s responsibilities in a way that reflects the spirit of the work and the values of and.

9.1 The Client, (you/business), agrees to:

(a) attend sessions on time

(b) participate with openness, honesty and curiosity

(c) communicate respectfully and professionally

(d) complete agreed actions or reflections between sessions

(e) take responsibility for their decisions and outcomes

(f) maintain appropriate boundaries and use coaching as intended

(g) notify and. promptly if circumstances affecting their ability to participate arise

9.2 The Client understands that coaching is a collaborative process. and. provides guidance, thought partnership and clarity, but the Client is responsible for applying insights and taking action.

10.  Conduct and Professional Standards.

Respect first. Always. This work requires a safe, open environment. This section sets the boundary lines so communication stays grounded, behaviour stays respectful and the coaching relationship stays healthy and effective.

10.1 and. maintains a respectful, confidential and professional environment at all times.

10.2 Any behaviour that undermines safety, respect or the integrity of the work may result in immediate review or termination of the Agreement.

10.3 This includes aggressive behaviour, disrespectful communication or misuse of the coaching relationship.

11.    Confidentiality

What is said in the room stays in the room. Trust is non-negotiable. This section explains what we keep confidential, why it matters and the rare circumstances where we may have to act differently for safety or legal reasons.

11.1 All information shared during coaching sessions or through related communication is treated as confidential.

11.2 Confidentiality may only be broken where required by law or where there is risk of harm to the Client or others.

11.3 and. adheres to UK GDPR requirements where applicable.

12.  Intellectual Property

Our tools stay ours. Your growth stays yours. We create everything we use. You benefit from it, but you do not own it. This section explains how you can use our materials and what you cannot do with them.

12.1 All materials, frameworks, resources, tools, videos, audios and methods created by and. remain the intellectual property of and.

12.2 The Client may use these materials for personal development only and may not reproduce, distribute or resell them without written permission.

12.3 Any unauthorised use constitutes a breach of this Agreement.

13.  Responsibility and Outcomes

We walk with you, not for you. Coaching is powerful, but you are the one who moves your life, your leadership, your choices. This section keeps that truth grounded and clear so expectations stay aligned and healthy.

13.1 and. provides coaching, leadership development and advisory services. We are not therapists, medical professionals, legal advisors or financial consultants.

13.2 The Client remains fully responsible for decisions, actions and outcomes resulting from the work.

13.3 and. does not guarantee specific results and makes no claims of outcome based performance.

14. Termination. Clear endings protect clear beginnings.

Sometimes coaching comes to a natural close. Sometimes life shifts. Sometimes a boundary needs honouring. This section makes sure that if we part ways, we do it cleanly, respectfully and without confusion. No awkwardness. No loose ends. Just a straightforward way of bringing things to a close with integrity.

14.1 Either party may terminate this Agreement with 30 days written notice.

14.2 All sessions or work scheduled within the notice period remain payable.

14.3 No refunds are provided for unused sessions.

14.4 and. may terminate immediately in cases of misconduct or significant breach of Agreement.

15. Complaints. If something feels off, we talk about it.

We are human. You are human. Sometimes things need attention. This section explains how to raise a concern and how we handle it. No defensiveness. No disappearing. Just an open, calm process that keeps the relationship healthy and grounded.

15.1 If the Client has concerns about any aspect of the service, they should communicate directly with and. in writing.

15.2 and. will address concerns promptly, respectfully and with the intention to resolve matters fairly.

16. Amendments. We grow. The work grows. Sometimes the terms need to grow too .From time to time, we may evolve the practical side of how we operate. When that happens, we keep you informed and we keep everything transparent. This section simply explains how updates work so you are never left guessing.

16.1 and. may update these Terms occasionally.

16.2 Clients will be notified of relevant changes, and continued engagement will constitute acceptance of the updated Terms.

Coaching Terms and Conditions

and. COACHING AGREEMENT

THE HUMAN BIT FIRST

Working with and. is a connected, deliberate partnership. We coach real people with real stories, not polished caricatures. You show up as you are. We show up ready, present and fully engaged.What follows is the structure that protects this relationship. These are not meant to intimidate or overwhelm you. They simply make sure we both have clarity, respect and rhythm in how we work together.

 Think of this agreement as the foundation that keeps the entire coaching experience steady, safe and effective. Nothing hidden. Nothing confusing. Just a clear understanding of how we do this together.

1. Parties to This Agreement

Just so we are all understand each other’s boundaries.

This section identifies who is involved and who is responsible for what. It avoids confusion and ensures everyone knows who is entering the agreement.

 1.1 This Coaching Agreement is between:

(a) and. (“the Provider”)

(b) You (“the Client/Coachee”)

 1.2 This Agreement becomes active when payment is made and services are scheduled.

2. Coaching Services Provided

What you can expect from the coaching relationship.

Coaching is not advice giving, therapy or crisis management. It is structured support designed to improve clarity, capability and leadership.

 2.1 The Provider will deliver the following services as agreed in your scope of work:

(a) One to one coaching

(b) Executive and leadership coaching

(c) Programme based coaching

(d) Online or in person sessions

(e) Additional support where agreed, such as notes, exercises or reflections

 2.2 The format, frequency and duration of sessions will be agreed before commencement.

3. Working Together

The way we show up is half the work.

Coaching requires presence, attention and honesty on both sides.

 3.1 Sessions are delivered via Zoom unless agreed otherwise.

3.2 The Client is responsible for ensuring they have stable internet access and a private environment.

3.3 The Provider will arrive prepared, present and fully focused.

4. Session Times

Structure keeps the space clear and powerful.

Start and end times matter. They hold the rhythm of the work.

 4.1 Sessions begin at the scheduled start time and end at the scheduled finish time.

4.2 Late arrival does not extend the session.

4.3 Sessions cannot be transferred, rolled over or extended due to lateness.

5. Cancellations, Rescheduling and No Shows

Life happens. Patterns also happen. We manage both with balance.

5.1 The Client may reschedule or cancel with 48 hours notice.

5.2 Changes inside 48 hours or no shows count as completed sessions.

5.3 This is not a penalty. It reflects preparation and time held exclusively for the Client.

5.4 If a serious and unavoidable situation occurs, the Provider may apply discretion.

5.5 If the Provider is responsible for an error, the session will be rescheduled with no loss of value.

6. Payments

Clear, calm and agreed in advance.

 6.1 Coaching retainers are paid monthly in advance.

6.2 Programme or package based coaching is paid before commencement.

6.3 The following payment structures may apply depending on scope:

(a) 100 percent upfront

(b) 50 percent upfront and 50 percent prior to delivery

(c) Monthly in advance for retained services

6.4 Payment terms will be confirmed in writing before work begins.

6.5 No refunds are provided once coaching begins.

6.6 A statutory cooling off period does not apply once services start.

6.7 If payment is late, reserved time may still count as used once payment is received.

7. Coachee Responsibilities

Your part of the partnership, written in plain human language.

We cannot do your push ups for you. We walk with you, not for you.

 7.1 The Client agrees to:

(a) arrive on time

(b) participate with honesty and openness

(c) complete agreed actions or reflections

(d) communicate respectfully

(e) uphold boundaries around confidentiality and conduct

(f) use coaching for development, not crisis management

(g) take responsibility for decisions and outcomes

7.2 The Client understands that coaching works when they engage fully.

8. Provider Responsibilities

What you can count on from us.

You get our presence, clarity, experience and full attention.

8.1 The Provider agrees to:

(a) deliver coaching with professionalism and care

(b) maintain confidentiality except where legally required

(c) create a safe and respectful environment

(d) communicate clearly

(e) uphold boundaries that protect the quality of the work

9. Confidentiality

What is said in the room stays in the room, with a few legal exceptions.

9.1 All coaching conversations are confidential.

9.2 Exceptions apply if there is risk of harm or legal obligation to disclose.

9.3 Data is handled in line with UK GDPR requirements.

10. Intellectual Property

Our tools stay ours. Your growth stays yours.

 10.1 All materials created by the Provider remain the intellectual property of and.

10.2 The Client may use materials for personal development only.

10.3 Materials may not be copied, shared or sold without written consent.

11. Professional Conduct

Respect is non negotiable.

 11.1 Any disrespectful, aggressive or inappropriate behaviour may result in termination.

11.2 The coaching environment must remain safe and professional at all times.

12. Termination

Clear endings make for clean beginnings.

 12.1 Either party may terminate with 30 days written notice.

12.2 Sessions scheduled within the notice period remain payable.

12.3 The Provider may terminate immediately in cases of misconduct or breach.

12.4 No refunds are provided for unused sessions.

13. Governing Law

The legal home of this agreement.

13.1 This Agreement is governed by the laws of Scotland.

13.2 Any disputes will be handled through the Scottish courts.

These terms and conditions apply to For and.Scot Ltd and any trading names it uses (collectively referred to as "the Company"). By engaging in coaching services provided by the Company, you (the “Coachee”) agree to the following terms and conditions:

1. Intellectual Property (IP)

• All tools, techniques, programs, and materials provided during coaching are the exclusive intellectual property of the Company.

• These materials are provided for the personal use of the coachee only and may not be shared, copied, distributed, or reproduced in any form without explicit written authorization from the Company.

• Unauthorized use, reproduction, or sharing of any coaching content is strictly prohibited and may result in legal action.

2. Privacy and Confidentiality

• All information disclosed during coaching sessions is strictly confidential and will not be shared with third parties.

• The coaching relationship exists solely with the coachee, irrespective of whether the coachee or another party is responsible for payment.

• Information may only be disclosed in situations where:

  • The coachee or another person is at risk of harm.

  • There is a significant risk to a business or organization associated with the coachee.

  • Disclosure is required by law.

• Any disclosure will only occur after informing the coachee, unless immediate action is required to prevent harm.

3. Disclaimer on Professional Advice

• The Company’s coaches are not licensed therapists, medical professionals, or financial advisors.

• All advice and guidance provided during coaching sessions are intended to benefit the coachee and are offered in good faith.

• Coaching is not a substitute for professional medical, psychological, or financial advice, and coachees are encouraged to consult appropriate professionals when necessary.

4. Responsibilities and Commitments

• Coachees are responsible for their own decisions, actions, and progress resulting from coaching sessions.

• Coaches commit to providing a supportive, professional, and judgment-free environment to facilitate personal growth and development.

5. Payment, Cancellation, and Refund Policy

• All fees must be paid in advance unless otherwise agreed in writing.

• Sessions canceled less than [Insert Timeframe] in advance may be subject to full payment without refund.

• The Company operates a strict no-refund policy for completed or allocated sessions. Exceptions will only be considered if agreed upon in writing in a separate discussion.

• In cases where sessions are rescheduled due to unforeseen circumstances, the Company will work with the coachee to find a mutually convenient time.

6. Termination Clause

• Either party may terminate the coaching agreement by providing written notice.

• If the coachee terminates the agreement:

  • No refunds will be provided for unused or allocated sessions unless otherwise agreed in writing.

  • The Company reserves the right to charge for any time or resources already allocated.

• If the Company terminates the agreement:

  • A prorated refund may be provided for unused sessions, except where termination is due to a breach of these terms by the coachee.

  • The Company reserves the right to claim reimbursement for any unpaid fees or losses incurred as a result of the coachee’s breach of contract.

7. Limitation of Liability

• The Company shall not be liable for any direct, indirect, or consequential losses resulting from coaching sessions.

• The coachee acknowledges that they are responsible for their own decisions and actions arising from coaching guidance.

8. Force Majeure

• The Company shall not be held responsible for delays or cancellations caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, government restrictions, or emergencies.

• In such cases, coaching sessions will be rescheduled at a mutually convenient time. No refunds will be provided for delays caused by force majeure events.

9. Governing Law

• These terms and conditions are governed by the laws of the United Kingdom (UK), the European Economic Area (EEA), the United States of America (USA), and other applicable international jurisdictions.

• For disputes arising under this agreement:

  • The parties agree to submit to the jurisdiction of the courts in the UK, or, where applicable, the courts in the USA or the relevant EMEA region.

  • These terms are intended to provide the broadest protection permissible under international law.

10. Code of Conduct

• Both the coachee and the coach are expected to maintain professionalism and mutual respect during sessions.

• The Company reserves the right to terminate services immediately without refund in cases of abusive, discriminatory, or inappropriate behavior by the coachee.

11. Amendments to Terms

• The Company reserves the right to amend these terms and conditions at any time. Any changes will be communicated to the coachee in writing and will take effect upon notice.